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General Terms and Conditions of Sale 


Address: Belcrownlaan 23, 2100 Deurne, Belgium
Telephone number: +32 (0) 3 360 54 44
Enterprise number: BE 0890.127.032
BE VAT no.: 0890.127.032
Legal form: Boxshop SA/NV, with registered office at Belcrownlaan 23, 2100 Antwerp, Belgium. Registered at the Belgian Register of Legal Entities (RPM/RPR), with competent court being the courts of appeal and district courts of Antwerp.


GOSSELIN MOBILITY is known for its high-quality moving boxes. GOSSELIN MOBILITY offers a range of very strong packaging material via and under the brand name Boxshop.

Article 1: General provisions

The e-commerce website of GOSSELIN MOBILITY, a public limited company under Belgian law (société anonyme / naamloze vennootschap) with registered office at Belcrownlaan 23, 2100 Deurne, Belgium, VAT no. BE 0890.127.032 (hereafter referred to as ‘BOXSHOP') offers its customers the option of purchasing products online from its webshop.

These General Terms and Conditions (hereafter referred to as the ‘Conditions’) apply to any order placed by a visitor to this e-commerce website (hereafter referred to as the ‘Customer’). When placing an order via the GOSSELIN MOBILITY webshop, the Customer must expressly accept these Conditions, after which they can place their order subject to the applicability of these Conditions and excluding all other terms and conditions. The Customer’s general terms and conditions are excluded, unless GOSSELIN MOBILITY has expressly accepted them in advance and in writing.

Article 2: Price

All stated prices are expressed in euros, always including VAT and all other mandatory fees or taxes payable by the Customer.If delivery, reservation or administrative costs are charged, this will be stated separately.
Price quotations relate exclusively to the articles exactly as they are described. The accompanying photos are for information only and may contain elements not included in the price.

Article 3: Offer

Although the BOXSHOP website is compiled with the utmost care, the information presented may still be incomplete, contain material errors, or be outdated. GOSSELIN MOBILITY is not bound by obvious mistakes or errors in the offer. GOSSELIN MOBILITY is bound only by a best-effort obligation in relation to the accuracy and completeness of the information presented. GOSSELIN MOBILITY is not liable under any circumstances for manifest material errors or typesetting or printing errors.

If the Customer has specific questions about sizes, availability, delivery time, delivery method, etc., we ask them to contact our customer service in advance.

The offer is valid as long as stocks last and GOSSELIN MOBILITY may adapt or withdraw it at any time. GOSSELIN MOBILITY cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

The Customer visits the website ( or, ticks how many boxes they wish to order and fills in these details:

  • Surname and first name
  • Address
  • City
  • Country
  • E-mail
  • Telephone number

The Customer may request an invoice. The Customer then enters the OGONE payment page, where the payment steps can be performed. This includes choosing their payment method.

Under the general provisions, the Customer must expressly accept these Conditions when placing their order via the GOSSELIN MOBILITY webshop. The Customer must also explicitly accept these Conditions when indicating their payment method and confirming their decision.

After payment of their order, the Customer receives a confirmation e-mail at the e-mail address they provide confirming their purchase and the delivery period for the boxes (i.e. three days).

If the Customer has requested an invoice, they also receive this invoice with the confirmation e-mail.

When the Customer places their order, they receive an e-mail from the GOSSELIN MOBILITY webshop.  

GOSSELIN MOBILITY may refuse an order following a serious breach by a Customer in relation to orders involving that Customer.

Article 5: Delivery and performance of the agreement

GOSSELIN MOBILITY does its utmost to process and deliver the order as quickly as possible.

Unless agreed or expressly provided otherwise, goods are delivered by Gosselin Transport Services (GTRS) to the Customer’s indicated address within three days of receipt of the order, provided the goods are in stock.

Shipments are always sent with signature for receipt and neighbour delivery. This means that the parcel can be delivered to a neighbour (if the recipient is not at home) but receipt must always be signed for. If both the recipient and neighbours are absent, the package will be returned to GTRS in Deurne.

The Customer receives an e-mail confirming they have paid for their boxes, which will be delivered within three working days.

If delivery is delayed, or if all or part of an order cannot be completed, we inform the Customer no later than one day after placing the order. In that case, the Customer may terminate the agreement without costs or the right to compensation.
After termination of the agreement, GOSSELIN MOBILITY immediately refunds the amount paid by that Customer.

The Customer must immediately report any visible damage to and/or qualitative defect of an item or other defect on delivery to GOSSELIN MOBILITY.

The risk of loss or damage passes to the Customer from the time they (or their designated third party, other than the carrier) takes physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not made by GOSSELIN MOBILITY. The risk passes to the Customer from the moment they sign for receipt.

Article 6: Retention of title

The items delivered remain the exclusive property of GOSSELIN MOBILITY until the Customer has paid in full.
The Customer undertakes, if necessary, to inform third parties of GOSSELIN MOBILITY’s retention of title, for example to anyone who may attach items not yet paid for in full.

Article 7: Right of withdrawal

The provisions of this article apply only to Customers who purchase articles online from BOXSHOP as consumers.

Each Customer may cancel their purchase after placing an order, without giving reasons, provided they give GOSSELIN MOBILITY clear and unambiguous notice of this within 14 days of placing the order and provided the Customer complies with the definition of a consumer under Article 2(3) of the Belgian Market Practices and Consumer Protection Act.

If the Customer/consumer wishes to exercise their right of withdrawal, they must immediately return the goods in their original condition and packaging to GOSSELIN MOBILITY, initially at their own expense.

To comply with the withdrawal period, the Customer must send their notice exercising the right of withdrawal before the withdrawal period expires. The Customer must return or hand over the goods to GOSSELIN MOBILITY at Belcrownlaan 23, 2100 Deurne, Belgium, without delay, and within 14 calendar days of the day on which they give notice to GOSSELIN MOBILITY of their decision to revoke the agreement. 

The withdrawal period expires 14 calendar days after the day on which the Customer or the Customer’s designated third party, other than the carrier, takes physical possession of the goods.

GOSSELIN MOBILITY must pay the costs of returning the goods. If the value of the returned product is reduced in any way, GOSSELIN MOBILITY reserves the right to hold the Customer liable and to claim compensation for any reduction in value of the goods resulting from the Customer’s use of the goods beyond what is necessary to determine the nature, characteristics and operation of the goods.

Only items in their original packaging, with all accessories, invoice or proof of purchase can be taken back.

If the Customer revokes the agreement, GOSSELIN MOBILITY must refund all payments received from the Customer up to that time, including the standard delivery charges, within a maximum of 14 calendar days after it has been informed of the Customer’s decision to revoke the agreement. In case of sales contracts, GOSSELIN MOBILITY may delay the refund until it has received all the goods or until the Customer has proved that they have returned the goods, whichever occurs first.

Any additional costs arising from the Customer’s choice of a different delivery method than the cheapest standard delivery offered by GOSSELIN MOBILITY will not be refunded.

GOSSELIN MOBILITY will refund the Customer using the same means of payment as the Customer used for the original transaction, unless the Customer has expressly agreed otherwise. In any event, the Customer will not be charged for such refund.

Used, damaged or torn items will not be taken back under any circumstances. 

Article 8:  Defects

The Customer must inform GOSSELIN MOBILITY as soon as possible after discovering any defects. In any case, the Customer must report any defect within eight days of its discovery. Any right to replacement lapses after this period.

For items purchased online and delivered to the Customer’s home, the Customer must contact GOSSELIN MOBILITY’s customer service and return the item to GOSSELIN MOBILITY at their own expense.

The warranty does not apply to defects resulting from accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, failing to observe instructions for use, adjustments or changes to the article, rough handling, poor maintenance, or any other abnormal or incorrect use.

Article 9: Customer service

GOSSELIN MOBILITY's customer service is available on telephone number +32(0)3 360.54.44, by e-mail at or by post at the following address: Belcrownlaan 23 , 2100 Deurne, Belgium.
Our customer service department will help you with any questions or feedback, and will be happy to provide information about online orders. You can also contact customer service if you have any complaints.

Article 10: Penalties for non-payment

Notwithstanding the exercise of other rights available to GOSSELIN MOBILITY, the Customer, if they fail to pay or make late payment, will be liable, by operation of law and without the need for a reminder, to pay interest at 10% per annum on the outstanding amount. The Customer will further be liable, by operation of law and without the need for a reminder, to pay a fixed indemnity of 10% on the amount concerned, subject to a minimum of €25.00 per invoice.

Article 11: Invalidity – No waiver

If any provision of these Conditions is declared invalid, illegal or void, the validity, legality and applicability of the other provisions will not be affected in any way.

If GOSSELIN MOBILITY fails to enforce or exercise any of its rights under these Conditions, this will never be construed as a waiver of such a provision and will never affect the validity of those rights.

Article 12: Amendments to the Conditions

GOSSELIN MOBILITY reserves the right to amend these Conditions.

Article 13: Evidence

The Customer accepts that electronic communications and backups may serve as evidence.

Article 14: Owner and restrictions on use

All information on this website, including all images, illustrations, designs, photographs, documents and other materials (hereafter referred to as ‘content’), is protected by copyright or relates to trademarks or other intellectual property rights and is managed by or licensed to GOSSELIN MOBILITY, its parent company, sister companies, subsidiaries or branches (hereafter jointly referred to as ‘BOXSHOP’) or is the property of other owners or right holders.

The BOXSHOP name and BOXSHOP logo are registered trademarks of GOSSELIN MOBILITY and are registered in the trademark and logo register.

The GOSSELIN MOBILITY name and GOSSELIN MOBILITY logo are also registered trademarks of GOSSELIN MOBILITY and are registered in the trademark and logo register. You may display, copy, distribute, download and print hard copy portions of this website in order to:

  1. place an order with BOXSHOP; or
  2. use this website as a source of purchase information; however, only if and insofar as you do not modify the website and you respect and textually enforce all provisos under copyright law, etc. included in this website.

Unless for the purpose of purchasing and ordering items, no content of this website may be copied, reproduced, distributed, republished, downloaded, displayed, electronically or mechanically transmitted, dispatched, or recorded. Under no circumstances may the content be displayed, photocopied or reproduced without the prior written consent of BOXSHOP or the relevant copyright holder.

It should be noted that the permission granted here will lapse immediately and automatically if you act contrary to any of the Conditions or other provisions of this website. Any use of the content of this website which deviates from the permitted use, including reproduction and publication (duplication, modification, distribution, or reissuing), for purposes other than those described above, may constitute an infringement of BOXSHOP’s copyright or trademark rights and is strictly prohibited without BOXSHOPS’s prior written consent.

Article 15: Applicable law – Disputes

Belgian law applies, except for the provisions of private international law on applicable law.

The district courts of the Customer’s/consumer’s place of residence have jurisdiction for legal disputes.

If the Customer is not a consumer, the Antwerp District Court has jurisdiction.